From Melbourne, to the world.
Keg King is the leading distributor of Homebrew and home dispensing supplies.
Located in Melbourne, Australia, we supply a large range of products made from the highest quality of foodgrade PET and foodgrade Stainless Steel.

Job Description

We are looking for a customer service team member to join our team and help support our customers.

You’ll perform various tasks, including answering phone calls, online chat enquiries, email enquiries, processing orders, handling initial technical issues enquiries, assisting with returns, providing sales support in our retail shop.

If you are familiar with these tasks and interested in working with a well-functioning team, let’s meet.

Who will you be working with?

We offer outstanding opportunities to work alongside expert homebrewers and technical minds focusing on delivering a high standard of customer service.

Located in Springvale, Victoria, we are a global company with a 14 year history at the forefront of technological advancement and manufacturing for the homebrewing and dispensing market.

Benefits

• On-site parking
• Monday - Friday, consistent hours
• Great company culture
• Potential for growth and development

Responsibilities and duties

Answering phone calls

Answering online chat enquiries

Answering email enquiries

Processing orders,

Handling initial technical issues enquiries,

Assisting with product returns,

Providing sales support in our retail shop

Ad hoc jobs could include assisting with pick packing orders

Essential skills and requirements:

• Proven brewing experience
• Must be passionate about customer service and sales
• Must be well presented
• Must be computer literate
• Proven experience in a high paced environment
• Excellent hand and eye skills and coordination - Good dexterity
• Great communication skills - Both written and verbal
• Must be able to communicate proficiently in English
• Ability to learn quickly and efficiently
• Loves trouble shooting and critical thinking
• Australian Permanent Residency or Australian Citizenship